Refund policy

Trade orders

Books supplied to bookshops, museum shops and other trade customers are sold firm. There is no right of return. If a book arrives damaged, a copy is missing or we send the wrong title, let us know within seven days of delivery and we will replace or credit it.

Private customers

You have 14 days from the day you receive your order to cancel it, without giving a reason. Let us know within those 14 days at ruyzdael@nomorewords.net. You then have another 14 days to send the books back.

Condition

Books must come back in their original packaging. You may handle a book the way you would in a bookshop, but not read it through. If a returned book shows signs of use, we may deduct the loss in value from your refund.

Sealed records

Vinyl records are supplied sealed. Once the seal is broken the right of cancellation no longer applies, so please check the record before opening it.

Return shipping

You pay the cost of sending an item back. Always use a service with track and trace; we cannot refund what does not reach us.

Refunds

Once your return has arrived and been checked, we will email you and refund within 14 days, to the payment method you used. We refund the price of the books and the standard delivery cost. If you chose a faster or more expensive delivery, we refund the standard rate.

Damaged or incorrect orders

If something arrives damaged, or is not what you ordered, get in touch at ruyzdael@nomorewords.net and we will replace it at our expense.