Refund policy

If you want to return or exchange an item purchased from ruyzdael-publishing.com, contact us first at ruyzdael@nomorewords.net within 30 days after receiving your order. After we accept your return request we will send you the instructions for shipping your item(s) back to us.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ship your return within 5 days after we accept your return request. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use 
  • Vinyl record that has been opened 
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@ruyzdael-publishing.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@ruyzdael-publishing.com and we will send you the instructions for exchanging an item. Please ship your item within 5 days after we accept your exchange request.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, follow the shipping instructions we send you by email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Always use a shipping option with track & trace. We don’t guarantee that we will receive your returned item.